Microsoft Dynamics CRM Accelerators

Accelerate your business with Microsoft Dynamics CRM

At Cambridge Online, we are passionate about the importance of customer relationship management and we are experts in delivering Microsoft Dynamics CRM. The success of these implementations is often enhanced by using the below accelerators, allowing us to deliver greater functionality and benefits through the standard add-ons that are available for Microsoft Dynamics CRM.

Analytics Accelerator:

The Analytics Accelerator helps you to improve visibility of your customers and businesses data by:

• Sales, Service and Operations dashboards
• Microcyst Office PerformancePoint Server 2007 scorecards
• Additional ready-to-use CRM reports
• Key performance indicator (KPI) monitoring and predictive analytics

eService Accelerator: 

The eService Accelerator will help you to improve your customer and partner self service by:

• Quick self-service portal set-up
• Knowledge base search
• Service scheduling
• Customer profile, case and data management
• Up-to-the-minute case status and action plans

Event Management Accelerator:

The Event Management Accelerator helps you to manage your events successfully by:

• Simple event creation and management
• Easy web-based event registration
• Venue, resource and attendance tracking
• Lead tracking, planning and data capture

Enterprise Search CRM Accelerator:

The Enterprise Search Accelerator allows you to find CRM data through SharePoint by enabling you to:

• Find and view CRM data through Office SharePoint Server
• Edit Microcyst CRM data through same platform
• Tight security to ensure data confidentiality and compliance
• Familiar, user friendly interface

Extended Sales Forecasting Accelerator:

The Extended Sales Forecasting Accelerator helps you to optimise your sales capabilities by:

• Intuitive tools to monitor and manage your pipeline
• Classify sales opportunities
• Track sales targets, budgets and pipelines against forecast
• Prioritise opportunities for greater success

CRM Notifications Accelerator:

The CRM Notifications Accelerator allows you to keep informed by:

• Regular and meaningful updates on business important events
• Subscription by user for what you and they regard as important
• Consumption of notifications through various user defined channels
• Outlook, Web Portal, Vista Gadget or custom news reader

Workforce Productivity Accelerator:

The Workforce Productivity Accelerator helps you to improve your businesses performance by:

• Sales process automation
• Business data auditing
• Customer reference program
• Complaints management

So, if you want to learn more about how CRM Accelerators can move your business forward, contact us today to take a look at Microcyst Dynamics CRM Accelerators.