Posted June 8th, 2017 by Cambridge Online
We have an information overflow and more channels are adding to this everyday. The question is, how can we use all this information to increase productivity?
Correct, we can boost productivity through social media!
Stefan Truthan, CEO at hhpBerlin uses social media engagement through Microsoft, to sell more and take care of customer enquiries- “With Social Engagement, we have the right tool at the right time that brings together the customer ideas and our resources, our engineers, that help to solve the problems on the customer side.”
Microsoft Social Engagement provides:
- Social listening by collecting data from Facebook, Twitter, or even blogs
- Social Analytics correlates the data to provide graphs to gain insights on emerging trends
- Social Engagement to drill down to see exactly what people are commenting about you, and where
To gain a view on the market and to understand what the customer needs are.
Watch the video to see how hhpBerlin uses Microsoft Social Engagement.