Microsoft Dynamics 365 for Customer Service allows you to offer world class customer service that leads to loyalty and unifies the way people experience your business. Proactively lead your customers through their toughest challenges. Focus on innovation, support and customer satisfaction, to keep customers for life.
Provide the information your customer needs every time with Dynamics 365 for Customer Service by providing a personalised relevant service, proactively addressing issues and detecting customers’ intention and social reaction.
Dynamics 365 for Customer Service is a single software application offering your agents complete information tailored to their job and skill set, to make smart decisions and provide great customer service. The app shows case history, preferences and feedback and provides guidance on entitlements, and service level agreements.
Adapt and customise Dynamics 365 for Customer Service using configuration, not code within an agile, cloud-based environment you can extend your functionality through a single interface, that has advanced analytics and digital intelligence built in.