FedEx celebrates 10 years of partnership with Cambridge Online

December 2005

FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery of more than 3.2million packages a day to more than 220 countries and territories.  FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, usually in one or two business days with the delivery time guaranteed.

Supporting this operation is a highly advanced supply chain infrastructure including a fleet of 674 aircraft. Critical to the success of FedEx operations is the management of the aircraft fleet and the planning and performance of Aircraft Maintenance.

In 1995 FedEx implemented Cambridge Online’s Aircraft Maintenance Production Control System, OpenAIR, at its in-house base maintenance facilities in Memphis, Los Angeles and Indianapolis and later rolled out the system to its vendor sites throughout USA, Europe and the Far East.

Using OpenAIR to plan, track and manage maintenance activities FedEx and its vendors ensure aircraft are returned to service on schedule – an essential step in the success of the FedEx global network.

Following 10 years of deployment almost 60,000 aircraft maintenance checks have been performed using the OpenAIR system with more than a thousand planners, controllers, mechanics and engineers using the system every day.

Reflecting on the success, Mike Jones of FedEx comments
“The OpenAIR Production Control System is a key tool in our management of Aircraft Maintenance and has become a fundamental tool at the heart of FedEx Air Operations. As a mission critical business system we rely heavily on the close partnership with Cambridge Online and this has been a great success for our 10 years together. We are delighted with the level of service provided by the team in Cambridge and look forward to continuing our work together in the years to come.”

Contact Us to learn more about OpenAIR.

About Cambridge Online
Incorporated in 1978, Cambridge Online Systems Limited is a highly experienced and trusted provider of value-added information technology solutions and supporting services.
Cambridge Online’s Business Systems Group specialises in applications software for financials, logistics, enterprise resource planning (ERP) and customer relationship management (CRM) for industrial and commercial organisations across a number of vertical markets. It is a leading UK Microsoft certified business solutions partner.
Cambridge Online’s Applied Technology Group specialises in the provision, development and support of IT infrastructure – covering computer systems, storage, networks and telecommunications. It is a major UK business partner for Hewlett-Packard and other industry-leading technology vendors and holds ISO 9001:2000 quality accreditation.

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