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CUSTOMER SERVICECambridge Online provides business systems for small and medium sized organisations focused on improving and enhancing customer service. We have specialised in the supply of Customer Relationship Management (CRM) systems for over 5 years with a number of different business solutions offering varying types and levels of functionality. We believe that introducing CRM, and in particular Customer Service, requires a change in business thinking and mindset. Our experienced consultants support and assist in business process change and will work with you to implement relevant business systems. Our Business Solutions for Customer Service can be implemented stand-alone or as an elements of a complete CRM system covering both Customer Service and Sales & Marketing Management. To meet the demands of customer service we provide solutions from Microsoft. Our consultants can help you identify the solution that is appropriate to your organisation. Microsoft Dynamics™ CRM helps small and medium sized businesses build profitable customer relationships through integrated sales and customer service. Built using Microsoft .NET connected technologies, Microsoft Dynamics CRM is easy to deploy, customise, and use, accessible from Microsoft Outlook® and the Web and integrates with Microsoft Dynamics NAV. Microsoft Dynamics™ NAV software application, used by over 50,000 companies worldwide, has integrated solutions for both Relationship Management and Field Service. These modules are provided as a part of the Microsoft Navision integrated business system. |
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RELATED LINKS: Microsoft
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